Customer Service at Ameritech
A 10 page paper examining the gross customer
service problems at the local telephone company serving the upper midwest. Customers wait
weeks for service, and there are many times their telephone service is inoperable. Consumer
complaints have skyrocketed in recent months. The paper examines why this is and what the
company can do about it. The focus of the paper is that of solving problems. Annotated
bibliography lists 13 sources.
File: CC6_KSAmeriBProb.wps
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