Total Quality Management in a Hospital Setting
A 7 page paper discussing quality indicators and measures currently in place at the hospital in which the student works. Structure in the form of a quality director in the upper levels of the organization and attention to quality exist, but as is the case at so many other hospitals, the issue at the organization still has not achieved absolute clarity. The paper discusses the Deming cycle (PDCA), TQM theory and rating hospitals on customer satisfaction measures. Bibliography lists 7 sources.
File: CC6_KSnursHospTQM.rtf
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